LeaseDirect Canada Now Accredited by The Better Business Bureau (BBB)

Well, we finally got around to getting accredited by the Better Business Bureau, aka BBB, and started off with a pretty darn good rating. Seems with almost 10 years of business under our belt under the LeaseDirect brand, with no registered complaints, no government actions, straight-up advertising and nobody suing us (knock wood), the BBB didn’t have too many challenges providing a solid endorsement.

Have a look?

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LeaseDirect Charge on Your Credit Card?

It ain’t me babe, it ain’t me you’re looking for… ~ Bob Dylan

Hold the phones. It seems major banks believe little ol’ LeaseDirect Canada is charging their clients’ credit cards for some nefarious purpose.

For the record, in most cases, the charges relate to Canon or Ricoh copier financing provided by the manufacturers’ underwriter, an outfit called De Lage Landen (DLL for short) in Oakville, Ontario, who own the web domain, and which is owned by one of the world’s largest banks, Rabobank Group (The Netherlands).

If you see a charge on your credit card statement that says ‘leasedirect’, please review any current lease contracts you may have with Canon, Ricoh or De Lage Landen (DLL). These charges are usually a default in cases where your pre-approved auto-debit payment is declined for some reason.

The confusion seems to arise almost every month as business owners and government departments review their credit card statements. We own the Canadian domain and have been registered federally across the country, as a Canada corporation to protect our name, since 2004. When you Google our name in search of the company issuing mysterious and unexpected charges to your credit card, we are the ones to pop up.

If you are still not sure why your card got dinged, please call DLL at 1-877-500-5355 and see if they can get you sorted out. In any case, it is not us at LeaseDirect Canada Corporation. We do not charge credit cards at all, and especially not for failed lease payments. Perhaps something to keep in mind the next time you need an equipment or vehicle lease?

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Good Leasing Results: “It has been a pleasure working with you.”

Some transactions just go so well that I just want to reach through the phone to the person I’ve been working with and extend a big ol’ hug. Imagine every working interaction going smoothly, sharing the information needed to make an informed decision (on both sides), doing what we say we will do, giving the customer exactly what we promised, and the customer acknowledging that as the case? Bingo. Customer satisfaction, verified, gently lifting our modest enterprise up, providing a sense of satisfaction in our work and process.

This doesn’t happen with every transaction, but how sweet it is when it does.


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Message from Credit

Every once in a while funny stuff happens at work, even in the leasing business. Yesterday I conferenced a rather unexpressive client in over the phone, connecting with the voicemail of a credit manager, to do a verbal confirmation of equipment delivery — usually the last step in completing a file and starting the lease. Here is the email I received this morning:

Hi Frank:  I got the voice message from you and Charlie. It made my day.  Your “instead of a grunt, can you put that into a sentence?” was absolutely hilarious. Then his part about “well the battery didn’t work” was great. I didn’t know whether to erase or post it on u-tube. Anyway it does count as a verbal delivery. Nobody could fake that.

Thanks for the laugh.

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Doom and Gloom? Where?

So, we are providing lease financing for a new dermatology clinic in Vancouver; funding digger derrick and bucket trucks that will be working for BC Hydro; leased new servers to an engineering company in Calgary; approved an older lowboy trailer for a new equipment rental company in Alberta. Every day brings new opportunities. Seems like a healthy upswing in progress, but not hearing about it in the media. Probably doom and gloom is a better sell?

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Leasing Services in Alberta – Our Poster Boy

Fred’s little Alberta based oil and gas drilling rig moving business is now generating considerable revenue, with decent profitability.  It has been an interesting ride with him over the past three years.  Starting as a modest water hauling operation, our humble leasing service funded a fleet of trailers, trucks and associated equipment to help Fred’s company grow its operation.

It is the same old story.  It took ten years of sweat to become an overnight success, and now that he’s there, Fred has to fight off at least three banks that suddenly “love the business”.

Here’s a list of things that helped Fred succeed:

1) Detailed financial statements that included five years of comparative figures, prepared by a reputable firm of Chartered Accountants.

2) Wiley recruitment of the right people, at the right time, to meet the demand as it grew.

3) Buying good used equipment at a great price in a ‘down’ market (2009).

4) Careful evaluation of the monthly leasing cost against the revenue that could be generated by a particular piece of equipment.

5) A supportive, understanding and practical wife working in the business.

6) Cojones. (Ka-hone-eez). Big ones.

Congrats Fred, you’ve arrived.

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Equipment Leasing: Sometimes It *Really!* Works

It is a pleasure working with people who have the determination (guts, gumption, skill, luck) to succeed, regardless of the perceived economic climate.

I am starting to see year-end statements for a few companies who are not only surviving, but really, really thriving.  Congrats to you hardy souls. 

 It is nice to know that we played a small part in the success.

Finding funding during challenging times speaks to the diversity the leasing industry can offer growing companies.  While our pricing was not the cheapest, we got the job done.  Our clients acquired the equipment they needed, at rock-bottom prices, to meet rising market demand in the recovering resource sectors.

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